Technical Documentation

Many web development agencies and tech companies feel that their interfaces are intuitive enough to make documentation and online help unnecessary. However, not all end users would agree. The nature of the distributed content model is that many contributors are likely to be non-technical and a few will be outright computer-phobic.

Increase client satisfaction with the addition of strong, clear documentation. Your clients will notice. Documentation provides round-the-clock access to answers, material on which the training of future employees can be based, and a hard-copy deliverable that makes a nice 'ka-chunk' when dropped on the boardroom conference table during the quarterly budget meeting.

Documentation offers solid benefits:

Eliminates customer frustration
End users can service their own support issues, increasing their acceptance of the system and decreasing the support burden on the administrator.

Adds value to the final software product
By making it easy for end users to perform their work, the system will be used more frequently and the return on investment achieved more quickly. The ongoing viability of the system is assured by providing documentation that future employees can use for self-training.

Provides another layer of usability testing
In the process of writing the documentation, the writer must thoroughly learn the application; in doing so, usability weaknesses and quality assurance issues are identified.

Jay Gitomer Communications has created extensive documentation for the New Israeli Fund, USinternetworking, and getOrganized.

Email or call today at 443-822-8427 to talk about adding value to your products.